Note To All Interested Candidates:
Character matters.
Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.
Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.
We’re a passionate group of hard-working people, obsessive about sales and service.
We know nothing matters more than a happy customer, and saying, “That’s not my job,” gets us nowhere.
We know how fun it feels to win, and love pushing ourselves towards that rush.
As a leading sports-lifestyle distribution company with 50+ years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.
The good news? YOU could be a part of it.
REPORTS TO: Senior Production Manager
Job Description:
We are looking for a detail-oriented Customer Service-Artwork Approval Specialist to manage the process of sending artwork to customers for review and approval. This role requires excellent communication skills, attention to detail, and a basic understanding of graphic design or pre-embellishment production on apparel.
This position is ideal for someone who enjoys coordinating between teams and customers to ensure smooth project execution.
Key Responsibilities:
- Prepare and send artwork proofs to customers for approval.
- Communicate with customers to gather feedback and make necessary revisions.
- Collaborate with the design team to ensure artwork meets customer specifications.
- Communicate daily with sales teams to ensure that pertinent information about order changes, delays, or new opportunities are being channeled out to the reps and customers .
- Maintain accurate records of approvals, revisions, and correspondence.
- Ensure artwork files are production-ready and meet manufacturing requirements.
- Follow up with customers to ensure timely approval and prevent delays in production.
- Work closely with sales, production, and design teams to streamline the approval process.
Qualifications:
- Experience in customer service and graphics design.
- Proficiency in design software (Adobe Illustrator, Photoshop, or similar) is a plus.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and meet deadlines.