Note To All Interested Candidates:
Character matters.
Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.
Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.
We’re a passionate group of hard-working people, obsessive about sales and service.
We know nothing matters more than a happy customer, and saying, “That’s not my job,” gets us nowhere.
We know how fun it feels to win, and love pushing ourselves towards that rush.
As a leading sports-lifestyle distribution company with 50+ years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.
The good news? YOU could be a part of it.
REPORTS TO: Senior Production Manager
POSITION SUMMARY:
Leading domestic production processes to ensure synchronization in all production cycles, bringing high levels of execution and respecting the required quality and timelines.
ESSENTIAL FUNCTIONS:
Creative Logistics – All goods which require embroidery, silk-screening, and printing:
- Create all required art for embellished orders for production through Illustrator and in design.
- Embroidery Image uploads through ERP system.
Production – All goods which require embroidery, silk-screening and printing:
- Ensuring all logos, spelling, artwork, and tapes are approved by our customers.
- Handle all special requirements for individual accounts.
- Communicate with teams to ensure that pertinent information about order changes and delays are being channeled out to the reps and customers.
- Be proactive in identifying recurring issues and elevating these issues so they can be prevented in the future.
- Cataloguing customer logos and providing swatches to reps and customers when necessary.
- Elaborating on the quality control of goods.
- Implementing and managing Key Performance Indicators.
SKILLS OR EXPERIENCE:
- 1-2 years of experience in a production environment.
- Experience in a Customer Service environment is an asset.
- Computer literacy is mandatory (minimum intermediate level on Illustrator, MS-Excel, MS-Word.
- Able to work under pressure.
- Organized and disciplined.
- Able to work extra hours when required.
- Bilingual is an asset.